The Aardvark Speaks : essence, effervescence, obscurity. Established 2002. A weblog by Horst Prillinger. ISSN 1726-5320

February 03, 2008

Will they ever learn?

Found in my guestbook over on the subway site: an anonymous message without any contact e-mail address wherein one disgruntled reader asks a question that is already answered in the FAQ and complains that his questions are never answered and that his messages in the guestbook are being deleted.

This was posted about an inch underneath where it says on the page that questions that are in the FAQ will not be answered, that I cannot answer any messages if no e-mail address is supplied, and that anonymous messages will be deleted.

I don't even want to know what actual customer support people must be going through every day. No wonder their answers are usually pointless.

Posted by Horst on February 3, 2008 04:50 PM to creatures great & small | Tell-a-friend
Jann said on February 13, 2008 08:32 AM:

I could write a lot about your subway site (all of it complimentary), but I want to be brief, so I'll say three things:
1) I think the site is terrific.
2) I think it's great that you put the time
and effort into creating, maintaining,
and updating the site.
3) On your "most recent guestbook" page, you
say in German but not in English that
questions will not be answered there,
and that if one one cannot find the answer
in the FAQ, s/he should send you an email
which you will answer to the best of your
ability. What's not clear to me is whether
you answer only questions that are emailed
to you, or if supplying an email address
with the guestbook entry is sufficient.

Jann said on February 26, 2008 07:54 PM:

I would have liked an answer here, but,...phrasing something in the form of a question doesn't work either, at least not all the time. I suppose when dealing with a "guess blog," all questions are to be considered rhetorical.

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