The Aardvark Speaks : essence, effervescence, obscurity. Established 2002. A weblog by Horst Prillinger. ISSN 1726-5320


June 21, 2005

Unsurmountable difficulties

When told that the requested book is not available immediately, but only after a two-hour wait, one in three people will rather not use the book at all rather than wait.

When told that a book cannot be borrowed, only read in the library, one in four people will not read it at all rather than read it in the library.

When told that a book cannot be copied for conservatory reasons, two out of three people will not use the book at all rather than just read it and take notes.

When told that a book must be ordered from the online catalogue rather than via the index cards and paper order forms, one in three people aged 50+ will not use it at all rather than order it this way.

When told that a book must be searched in the index card catalogue and ordered with a paper order form rather than online, two out of three people aged 20 and less will not use it at all rather than order it this way.

Posted by Horst on June 21, 2005 06:34 PM to books & bookkeeping | Tell-a-friend
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Comments
dieter said on June 22, 2005 10:17 AM:

It's tough being a librarian. And being a student, too....

Monika said on June 22, 2005 02:54 PM:

In the library I work in, the ratio "when told that a book cannot be borrowed, only read in the library" is three in four people.

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